Automotive OEMs depend on their dealer networks to deliver exceptional sales and service experiences. However, traditional dealer audit and dealership audit processes remain paper-heavy and inconsistent.
Auditors and field teams rely on manual checklists, scattered evidence, irregular follow-ups, and mismatched scoring systems — making it difficult to maintain network-wide quality.
Without a unified quality management system software, OEMs cannot generate reliable manufacturing quality analytics, ensure customer quality, or drive consistent operational outcomes across dealerships. This leads to unpredictable customer experiences, inconsistent retail standards, and declining brand trust.
These risks expose weaknesses in process quality, operations quality management,and overall customer quality across the dealer network.
Ultimately, the OEM faces higher churn reduced loyalty, and declining dealership competitiveness.
A leading automotive OEM discovered that despite strong product quality, customer feedback varied drastically across regions. Their audit teams were burdened with manual documentation, mismatched scoring formats, and slow CAPA management. Dealers, too, struggled with unclear expectations and scattered audit follow-ups.
AuditVista was brought in to establish consistency, accountability, and a measurable improvement in customer quality and dealership experience.
The OEM first digitised all dealer audit checklists—Sales, Service, Workshop, Parts, PDI—ensuring every outlet was evaluated using the same dealership audit criteria.
This immediately addressed:
Consistent quality audits allowed leadership to compare outlets fairly and identify true performance gaps.
After quick onboarding, auditors now used mobile devices to:
Audits became structured, fast, and aligned with best practices
AuditVista centralised all dealer evidence:
Every NC automatically generated a corrective action plan, creating a predictable CAPA management workflow. Dealers received clear expectations, deadlines, and accountability.
This removed all ambiguity and significantly reduced follow-up effort.
Earlier, auditors spent hours or days building reports. Now, AuditVista auto-generates:
This replaced lengthy manual reporting with instant insights — improving response time and leadership visibility.
With dashboards powered by manufacturing quality analytics and dealer performance data, leaders can see:
This helped national & regional heads move from reactive reviews to proactive operations quality management.
Within months, the organisation saw:
AuditVista didn’t just digitise dealer audit services;
it elevated the brand experience across the entire automotive retail network.